Fulfillment and Refund Policy

Service delivery

T4 Legacy Group Inc. delivers services as described in the purchased offer or in the signed proposal. Sessions may be held in person, by video or by phone. Delivery timelines depend on scope and are confirmed in writing.

Sessions and packages

After you purchase a session or package, we contact you within one business day to schedule. Session fees are credited toward any package purchased within 30 days.

Custom engagements

Custom work begins after both parties sign a written proposal and any deposit is received. Changes to scope are agreed in writing and may change price and timeline.

Client responsibilities

To keep work on schedule, clients provide accurate and complete information, respond to requests for feedback or approvals, and keep scheduled meetings. Delays caused by missing information may change timelines.

Cancellations and rescheduling

Sessions may be cancelled or rescheduled with at least 48 hours notice. Cancellations with less than 48 hours notice may be charged a rescheduling fee or forfeit the session. Ongoing engagements are cancelled under the terms of their proposal or agreement.

Refunds

Because our services are professional time and expertise, fees are not refunded once services have been delivered. If you are not satisfied, contact us and we will work with you toward a resolution. Any refund outside this policy is at our sole discretion. Deposits are refundable only as stated in the proposal.

Contact

T4 Legacy Group Inc., 159 4th Ave N, Suite 100, Nashville, TN 37219. 615-956-0006. info@t4legacygroup.com.